At Ingredock (accessible at ingredock.com), protecting your personal information and commercial privacy is a core commitment. This Privacy Policy describes how we collect, use, process, and disclose your data when you visit our website, order R&D trial packs, request bulk quotations, or communicate with our technical sales team.

1. Information We Collect

We collect information necessary to provide raw material fulfillment, B2B quotations, and technical support:

• Commercial & Contact Identifiers: Name, business email, company/organization name, delivery address, phone number, and tax/VAT numbers.
• Transaction & Order Details: Product SKUs, batch requirements, packaging preferences (trial pouches vs. bulk drums), billing and payment records (processed via PCI-DSS compliant gateways; we never store raw credit card numbers).
• Technical & Formulation Inquiries: Target specification sheets, requested mesh size, intended application, and custom blend requests.
• Automated Device Data: IP address, browser type, device identifiers, and browsing cookies to optimize page load speed and store security.

2. How We Use Your Information

• To process, pack, and deliver sample orders and commercial freight shipments.
• To provide batch-specific Certificates of Analysis (COA), MSDS, and technical documentation.
• To provide accurate commercial quotations, proforma invoices, and shipping estimates.
• To comply with international customs export/import regulations and quality audit requirements.

3. Data Sharing & Third-Party Disclosure

We do not sell, rent, or trade your personal or business information. We only share necessary data with trusted service providers strictly to fulfill operations:

• Logistics Partners: International air couriers (FedEx, DHL, UPS) and freight forwarders for customs clearance and container delivery.
• Payment Processors: Secure, encrypted payment gateways for order settlement.
• Regulatory Authorities: When strictly required by customs, FDA, or international trade law.

4. International Data Rights (GDPR & CCPA Compliance)

Depending on your location (including the European Economic Area, UK, and California), you have the right to access, rectify, port, or request deletion of your personal data. To exercise any of these rights, contact us at sales@ingredock.com.

5. Contact Our Data Protection Team

If you have questions about this Privacy Policy or our data handling practices, please contact:
Ingredock Privacy & Compliance Office
Email: sales@ingredock.com / support@ingredock.com
Website: ingredock.com