Q: Do you offer free samples?

A: To ensure product traceability and accommodate serious formulators, we offer affordable R&D trial packs (e.g., 20g, 50g, 100g) directly purchasable on our website. For qualified commercial manufacturing projects, sample fees can be fully credited toward your subsequent bulk drum order.

Q: What is the minimum order quantity (MOQ) for bulk orders?

A: Standard packaging for commercial raw materials is 1kg aluminum foil bags or 25kg fiber drums. We can accommodate custom batch orders from 1kg up to full container loads (FCL).

Q: Does every order include a Certificate of Analysis (COA)?

A: Yes. Every single shipment includes a batch-specific COA containing HPLC purity assays, heavy metal testing (Pb, As, Cd, Hg < 10ppm), microbiological assay, and loss on drying data. Material Safety Data Sheets (MSDS) and technical specifications are also available.

Q: What international certifications do your facilities hold?

A: Our manufacturing partner facilities are certified under ISO 9001 (Quality Management), ISO 22000 (Food Safety), HACCP, HALAL, KOSHER (KOF-K supervised), and undergo regular third-party audits by SGS.

Q: How are international orders shipped?

A: Small R&D trial orders are dispatched via FedEx, DHL, or UPS Air Express (typically 3–7 business days). Commercial bulk orders (25kg+) are shipped via dedicated air cargo or ocean freight (FOB, CIF, or DDP options available).

Q: Do you offer custom particle sizing or private blend formulations?

A: Yes. We provide custom micro-milling (80 to 1000 mesh), customized sweetener ratios (e.g., tailored Monk Fruit/Erythritol ratios), and customized packaging. Contact our technical sales team for tailored specification sheets.