Contact Us
Technical Sales & Support
Get in Touch with Our Formulation & Sourcing Specialists
Whether you need custom particle sizing (80–1000 mesh), customized sweetener ratios, batch-specific COA verification, or bulk container quotations, our technical team responds within 24 business hours.
Commercial & Bulk Orders
Bulk Quotation & Sourcing
For container freight (FCL/LCL), drum volume pricing (25kg–10MT), and custom contracts.
QA & Regulatory
Technical & COA Requests
For batch-specific COAs, MSDS, HPLC chromatograms, allergen sheets, and regulatory audits.
Logistics & Orders
Order Tracking & Logistics
For sample tracking (FedEx/DHL AWB), customs clearance documentation, and delivery updates.
Operating Hours & Location
🏢 Business Entity: Ingredock Supply Chain
⏱️ Working Hours: Monday – Friday, 8:30 AM – 6:30 PM (UTC+8)
⚡ Response SLA: Technical sales inquiries acknowledged within 4 hours; complete formal quotation & COA package delivered within 24 hours.
🌐 Global Logistics: Dispatched from specialized cleanroom extraction centers with direct international air freight access.
How to Submit an Inquiry
To ensure the fastest turn-around for quotation and documentation, please mention:
- Target Product Name & Required Assay / Purity (e.g. Kojic Acid 99%, Reb-M 95%)
- Estimated Order Volume (Trial Pouches, 25kg Drums, or Metric Tons)
- Destination Port / Country for exact DDP/CIF/FOB freight calculation
- Custom mesh or particle sizing specifications if required
🔒 All commercial formulations, proprietary target specs, and NDAs are strictly confidential.